eaeech rsponse should be at least 500 words in length.
#1 Listening is a critical skill for both leaders and followers. Many overlook the simplicity yet importance of being a good listener. The 10 keys to effective listening covered in your textbook are:
- Listen actively.
- Keep an open mind.
- Resist distractions.
- Capitalize on the fact that thought is faster than speech.
- Seek understanding.
- Judge content, not delivery.
- Hold one’s fire.
- Listen for ideas.
- Work at listening.
- Show respect.
Discuss, in detail, which three keys from the list above are most important in your opinion and why.
#2. Daft states that “an open communication climate helps alleviate tension and conflict between departments, builds trust, reaffirms employee commitment to a shared vision and makes a company more competitive.” Discuss an open communication climate and why it is important.