he Case Study – Canadian Pacific and International Bank – “Planning supply and demand for a call centre at CPIB”

Assignment: Respond to the discussion question that follows the Case Study – Canadian Pacific and International Bank – “Planning supply and demand for a call centre at CPIB” on pages 155-156 of the text. It is about 2/3 page.

Discussion: Respond to the four discussion questions that follow Incident 3-1 “Case incident: Zebra Ltd.” on pages 151-152 of the text.

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