Dealing with Conflict in the Workplace

  • Field: Business & Finance

Read the following scenario.

Emma and Isabella attend the front office at an urgent care facility. They have worked together for more than five years and enjoy collaborating on projects. Their manager has asked them to work together to create a team training for effective communication in the workplace. Emma and Isabella will be responsible for creating and delivering the training to the staff at the facility. Emma feels that it is important to provide hands-on learning, while Isabella feels lecture would be the most appropriate format for this team. Emma defends her point by saying that her sister has been a teacher for 10 years, and she has proven that hands-on learning will increase the engagement and likelihood of remembering the training material. Isabella feels that Emma does not account for her 10 years of experience in the medical office and voices her disgust with Emma and her lack of appreciation for her experience. Isabella storms off and leaves Emma to finish the work alone.

Emma approaches the manager and complains that she has been left to complete the training because Isabella refuses to talk to or work with her.

Write a 265- to 350-word paper that includes the following:

  • Describe the type of conflict illustrated in the scenario.
  • Identify strategies the manager could use to resolve the conflict between Emma and Isabella to create a supportive climate again.
  • Explain how the defensive climate created by the conflict will affect the workplace relationship between Emma and Isabella.
    • Discuss the impact it could have on the other clinic staff and the consumers who use the clinic.

Cite at least 1 peer-reviewed, scholarly, or similar reference.

Format your assignment according to APA guidelines.

Answers 1

A++AnswersOnly

profile

Rated 27 times
  • Not rated

Purchase the answer to view it

blurred-text

  • attachment

    CONFLICTMANAGEMENTINCOMMUNICATION.docx
  • We offer what we promise and unlike others our support staffs are online 24/7. We guarantee money back if you do not get value for your Money.
  • The calculator below shall help you compute your pay for this assignment or any other assignment.
  • WE OFFER 6 HRS URGENT ORDERS AS WELL

Use DISCOUNT CODE DISC15 to enjoy 15% Discount on all orders while at the order page.
Do you need any clarifications ?????????
Contact our support staff ONLINE NOW via the CHAT.

Type of paper Academic level Subject area
Number of pages Paper urgency Cost per page:
 Total: